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Account Opening
Pre-Account Opening & Eligibility
Account Opening Process & Required Documents
- Do I need to re-upload my verification documents to open an additional trading account?
- Will I have to complete KYC verification again for a second trading account?
- Can I provide ID as Proof of Identity and as Proof of Address at the same time?
- Why do I need to complete face verification?
- How do I close/cancel/terminate my profile account?
- See all 8 articles
Document Submission & Verification Progress
- How do I check the status of my account verification?
- Where can I find my MT4/MT5 login credentials after requesting a trading account?
- How long does it take to open a live trading account with VT Markets?
- How do I resubmit my account registration documents on client portal?
- How long does account verification take?
- See all 8 articles
Verification Failure & Application Rejection
- What should I do if an error occurs while uploading a file?
- Why did my VT Markets account verification fail?
- What should I do if my application was rejected for duplication?
- Why was my Proof of Identity (POI) rejected?
- What happens if I don't submit my ID or POA during registration?
- See all 8 articles
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Account Information
- How do I reset my security authenticator (2FA) if I lose access?
- How do I reset my registered phone number if I lose access?
- How do I reset my registered email address if I lose access?
- How to update my registered phone number in the client portal?
- How do I update my registered email address in the Client Portal?
- What is my User ID and where can I find it?
- See all 22 articles
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MetaTrader 4 / MetaTrader 5
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Swap-free Account
- Do you offer swap-free accounts?
- What fees and charges apply to VT Markets swap-free accounts？
- Why do I get charged an administration fee on VT Markets swap-free accounts？
- Who can use a VT Markets swap-free account?
- How can I open a VT Markets swap-free account？
- Does VT Markets provide a loan to clients to trade on an swap-free account？
- See all 11 articles
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Account Management
- New Login Security Restriction for Client Portal
- How to Complete Proof of Face (POF) Verification？
- Can my friends or family trade on my behalf?
- How do I change my trading account password?
- What should I do if I forget my trading account password?
- How can I change the Client Portal password?
- See all 11 articles
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Spreads and Commissions
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Demo Account
- What are the available configurations for a VT Markets Demo Account?
- How to reset the balance of my demo account?
- How do I open a demo account?
- How long does a demo account stay valid?
- Can I open mutiple demo accounts using one email address?
- Why am I unable to log in to my MT4/MT5 demo account?
- See all 8 articles
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Leverage
- How do I adjust the leverage on my demo account in the client portal?
- Why is dynamic leverage necessary?
- Will my existing positions be force-closed during news periods?
- When does dynamic leverage happen?
- How does dynamic leverage affect my trading?
- What types of news can trigger leverage adjustments?
- See all 12 articles
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Margin