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Account Opening
Pre-Account Opening & Eligibility
Account Opening Process & Required Documents
- Do I need to re-upload my verification documents to open an additional trading account?
- Will I have to complete KYC verification again for a second trading account?
- Can I provide ID as Proof of Identity and as Proof of Address at the same time?
- Why do I need to complete face verification?
- How to close/cancel/terminate my profile account?
- See all 8 articles
Document Submission & Verification Progress
- I have completed the registration, but where is my MT4/5 login credential?
- How long does it take to open a live trading account with VT Markets?
- How do I re-submit account registration documents?
- How long does document/account verification take?
- How can I check if my trading account is ready for deposit and trading?
- See all 8 articles
Verification Failure & Application Rejection
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Account Information
- How to update my registered phone number in the client portal?
- How to update my registered email address in the client portal?
- What is my User ID and where can I find it?
- What is the difference between a Standard STP account and a RAW ECN account?
- Differences Between Demo and Live Accounts
- What to do if I can't receive emails from VT Markets?
- See all 20 articles
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MetaTrader 4 / MetaTrader 5
- What should I do if I can't find the trading account type I want to use?
- How do I access WebTrader?
- How do I check product specifications on MT4/MT5?
- Where can I locate the journal or platform logs?
- How can I check my account balance in MT4/MT5?
- How to add a server when logging in MT4/5 if it's not found on the server list?
- See all 42 articles
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Swap-free Account
- Do you offer swap-free accounts?
- What fees and charges apply to VT Markets swap-free accounts？
- Why do I get charged an administration fee on VT Markets swap-free accounts？
- Who can use a VT Markets swap-free account？
- How can I open a VT Markets swap-free account？
- Does VT Markets provide a loan to clients to trade on an swap-free account？
- See all 11 articles
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Account Management
- How to Complete Proof of Face (POF) Verification？
- Can my friends or family trade on my behalf?
- How can I change the password of my trading account?
- What should I do if I forget my trading account password?
- How can I change the Client Portal password?
- What if I forgot my Client Portal password?
- See all 10 articles
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Spreads and Commissions
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Demo Account
- What are the available configurations for a VT Markets Demo Account?
- How to reset the balance of my demo account?
- How can I open a free VT Markets demo account?
- How long does MT4/5 demo account stay valid?
- Can I open mutiple demo accounts using one email address?
- Why am I not able to log in to my MT4/5 demo account?
- See all 9 articles
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Leverage
- How do I adjust the leverage on my demo account in the client portal?
- Why is dynamic leverage necessary?
- Will my existing positions be force-closed during news periods?
- When does dynamic leverage happen?
- How does dynamic leverage affect my trading?
- What types of news can trigger leverage adjustments?
- See all 12 articles
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Margin