Trading account login problems are typically caused by entering the wrong trading account number, password, selecting the wrong server, or missing the assigned server from your platform's default list. Check the scenario below that matches your situation, or manage your trading credentials directly through the VT Markets Client Portal.

You Are Filling in the Wrong Trading Account Number, Password, or Server

Your MT4/MT5 trading credentials need to match your trading account login details.

• Associated error message: "Invalid account"

• Credential typing and formatting mistakes: Enter your trading account number and password manually rather than copying and pasting to avoid hidden spaces.

Your Server Is Not in the Server List

Add unlisted servers manually to ensure your platform connects to the correct trade routing.

• Associated error message: "No connection"

• Adding servers on MT4/5 desktop:

  1. From the top menu, click File and select Open an Account.

  2. In the search field next to Add new brokers like..., enter your broker name and click Scan.

  3. Select your exact assigned server from the populated list and click Next.

  4. Select Existing trade account, enter your credentials, and click Finish to save the server permanently.

• Adding servers on MT4/5 mobile:

  1. Go to Settings (iOS) or Manage Accounts (Android).

  2. Select New Account and choose Login to an existing account.

  3. In the company or server search field, type your broker name.

  4. Select the correct server for your trading account from the list.

  5. Enter your account number and trading password to connect.

Your Account Is a VT Markets Copy Trading or PAMM Investor Account

Accounts configured for specialized VT Markets Copy Trading and PAMM Investor accounts cannot be accessed via standard MT4/MT5 terminals.

• Associated error message: "Authorization failed" or "Invalid account".

• Specialized VT Markets Copy Trading restrictions: VT Markets' proprietary copy trading accounts are solely for copy trading or signal provision and can only be used through the VT Markets App and Client Portal.

• Specialized PAMM Investor account restrictions: PAMM investor accounts are only for following PAMM Masters. Although you can log in to MT4/5 with a PAMM account, you cannot trade on MT4/5 using a PAMM investor account.

Your Account Has Been Archived

Dormant accounts with negligible balances are automatically archived to maintain platform performance.

• Associated error message: "Invalid account"

• Inactive account archived due to dormancy: Create an additional live trading account for using.

Need More Help?

If you cannot establish a connection after checking all settings above, contact Customer Support via 24/7 Live Chat on the official website or email info@vtmarkets.com from your registered address with the following details:

1. MT4 / MT5 trading account number

2. Server name assigned to your account in the Client Portal

3. Platform version in use (MT4 or MT5) and your device operating system (Windows, Mac, iOS, or Android)

4. Full-screen screenshot of the error message displayed on your terminal screen