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What should you do if your trading server is missing in Meta Trader 4(MT4) or Meta Trader 5(MT5)?

If your trading server is missing from the MT4/MT5 server list, you can add it manually by entering the exact server name in the search field on the login screen. You can find your server name in the Account Management section of your Client Portal or in the account confirmation email you received when your trading account was opened.

What details are needed to log into MetaTrader 4 (MT4) or MetaTrader 5 (MT5)

Prepare the following:
  • Trading account number.
  • Trading account password.
  • Assigned server name.
  • Correct platform: MetaTrader 4 (MT4) or MetaTrader 5 (MT5).

How to find your assigned server

  1. Log in to your Client Portal.
  2. Go to Account Management.
  3. Locate your trading account.
  4. Check the server name displayed beside the account number.
Alternatively, check the confirmation email sent when your trading account was opened.
  • Live server names generally follow the format VTMarkets-Live followed by a server number.
  • Enter the server name exactly as displayed.
  • The selected server must match your trading account.
  • Servers are assigned automatically based on the address in your submitted Proof of Address (POA).
Server name
Platform
VTMarkets-Live1~9
MetaTrader 4 (MT4)
VTMarkets-Live1~9
MetaTrader 5 (MT5)

How to add server(s) on Desktop/ Mobile

  • To add a server on the Desktop Platform
  1. Open the correct platform: MetaTrader 4 (MT4) or MetaTrader 5 (MT5).
  2. Select File → Login to Trade Account.
  3. Enter your account number and password.
  4. Enter or select your assigned server in the Server field.
  5. Select Login.
  • If the server is unavailable:
  1. Select File → Open an Account.
  2. Search using your assigned server name.
  3. Select the matching result and follow the on-screen prompts.
  4. Return to File → Login to Trade Account.
  5. Enter your account details, select the matching server, and log in.
 
  • To Add a Server on the Mobile App
    • Menu names may differ depending on your device and platform version.
  1. Open the MetaTrader 4 (MT4) or MetaTrader 5 (MT5) app.
  2. Go to Manage Accounts or Settings.
  3. Select the + icon or New Account.
  4. Choose the option to log in to an existing account, if prompted.
  5. Search for your assigned server or VT Markets.
  6. Select the server matching your account.
  7. Enter your trading account number and password.
  8. Select Sign In.

What should you do if your server does not appear in the search results

  • Check the spelling against your Client Portal or account confirmation email.
  • Search using fewer characters, such as VTMarkets.
  • Confirm that you are using the correct platform for your account.
  • Check your internet connection and try another network.
  • If you installed the platform from a third-party website, download the appropriate version from the VT Markets Platforms Page.

Why do you receive an “Invalid account” message

An “Invalid account” message may appear if your login details, trading platform, or selected server do not match your trading account.
Check the following before logging in again:
  • Trading platform: Use MetaTrader 4 (MT4) for an MT4 account and MetaTrader 5 (MT5) for an MT5 account.
  • Account number: Enter your trading account number, not your Client Portal login.
  • Password: Enter your trading account password.
  • Server: Select the exact server assigned to your account, including the correct live or demo server.
You can verify your trading account details in Client Portal → Account Management.
 

Why is the server list empty?

An empty server list in MetaTrader 4 (MT4) or MetaTrader 5 (MT5) may be caused by an internet connection issue or a network restriction.
Try the following steps:
  1. Confirm that your device has internet access.
  2. Switch to another network, such as mobile data, and search for the server again.
  3. Check whether a firewall or network restriction is blocking MT4 or MT5.
  4. If the server list is still empty, try the MT4 or MT5 app downloaded from the VT Markets Platforms Page.

What should I do if my trading server appears but I cannot connect?

If your trading server appears in MetaTrader 4 (MT4) or MetaTrader 5 (MT5) but you cannot connect, check your server selection and internet connection.
  1. Confirm that the selected server matches the server assigned to your trading account.
  2. Check your internet connection and try connecting through another network.
  3. If you still cannot connect, follow the troubleshooting article “Why can't my MT4 or MT5 connect to the trading server?”

Risk Warning

Trading Contracts for Difference ("CFDs") and other leveraged financial derivatives involve a high degree of risk and may not be suitable for all investors. Leverage can magnify both gains and losses, and you may lose all of your invested capital. You should ensure that you fully understand the risks involved before trading.
 
The information provided on this website is for general information purposes only and does not constitute investment advice, a recommendation, or an offer or solicitation to buy or sell any financial instrument.