You can add virtual funds to, adjust, or reset your demo trading account balance at any time only through the VT Markets Client Portal without contacting Customer Support.

What you need to know about demo account balances

Before updating your practice balance, review the following rules and system features:

• Instant platform synchronization: 

  Balance adjustments confirmed in the Client Portal update immediately on your linked MT4 or MT5 trading terminal.

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• Virtual funds only: 

  Demo balances use simulated capital exclusively; resetting or modifying a demo balance does not affect your live trading accounts, VT-Wallet, or real funds.

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• Unlimited customization: 

  You can adjust your demo balance as often as needed and enter any custom amount (such as 1,000 USD, 5,000 USD, 10,000 USD, or 50,000 USD) to match your strategy testing goals.

Steps to adjust your demo account balance in the Client Portal

Follow these steps to modify your demo trading balance:

1. Log in to the VT Markets Client Portal using your registered email address and password.

2. Select Accounts from the left-hand navigation menu.

3. Click the account filter drop-down menu at the top of the page and switch from Live accounts to Demo accounts.

4. Locate the demo account you want to modify and click the Edit Balance (pencil icon) next to its current balance.

5. In the pop-up window, enter your desired balance in the Reset Balance to field.

6. Click Confirm to apply the updated balance immediately.

What should you do if your demo balance does not update or your demo account is missing

• Updated balance does not appear in MT4 or MT5: 

  Log out of your demo account inside the MT4/MT5 terminal and log back in (or restart the platform) to refresh the server connection. Also confirm that you are connected to the correct demo server (such as VTMarkets-Demo) rather than a live server.

   

• Demo account is missing from your list: 

  Check that the account filter at the top of the Accounts page is set to Demo accounts rather than Live accounts or Archived. Demo accounts may also be automatically archived or removed after prolonged inactivity; if your old demo account is no longer available, you can open a new demo account, see"How do I open a demo account?" for more details.

Need more help?

If you encounter an error message while updating your demo balance or your MT4/MT5 terminal fails to synchronize after restarting, contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:

1. Full registered legal name and email address

2. MT4 or MT5 demo trading account number

3. Target balance amount and account base currency

4. A screenshot of the error message or balance mismatch in the Client Portal or trading platform