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How do I change or reset my VT Markets Client Portal password?

You can update your password directly inside your VT Markets Client Portal settings or reset it from the login page if you cannot sign in. To protect your funds against unauthorized transfers, withdrawals are temporarily disabled for 24 hours immediately following any password change or reset.

Before changing or resetting your client portal password

Review security restrictions and credential separation rules before updating your client portal password.

  • 24-hour withdrawal lock: Immediately after changing or resetting your Client Portal or VT Markets App login password, withdrawal functionality is temporarily suspended for 24 hours. You can view the exact countdown on the withdrawal page inside your portal.

  • Separate from trading passwords: Changing your Client Portal password does not affect your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) trading account passwords, which are managed separately.

Steps to change or reset your Client Portal password

Refer to the steps below based on whether you can currently access your account:

  • If you are logged in to the Client Portal

  1. Log in to your VT Markets Client Portal.

  2. Navigate to Profile > Security Management from the left-hand navigation menu.

  3. Under the Password card, click the Modify button.

  4. Follow the on-screen prompts to enter your current password, configure your new password, and submit the changes.

  • If you forgot your password and cannot log in

  1. Go to the VT Markets Client Portal Login Page.

  2. Click the Forgot password?

  3. Enter your registered email address and confirm.

  4. Check your email inbox for the official password reset email and follow the enclosed link to set a new password.

What should I do if the reset email not received

Please see"What should I do if I am not receiving emails from VT Markets?" for solving email not received issue

Need More Help?

If you do not receive the password reset link after checking your inbox, or if you encounter system errors during the update, contact our Customer Support team via Live Chat on our website or email info@vtmarkets.com with the following details:

  1. Registered full legal name and email address

  2. Detailed description of the issue encountered (e.g., reset email delivery failure)

  3. Screenshot showing the error message or prompt displayed on screen

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