VT Markets enforces a strict single-profile policy where each client is permitted only one profile linked to their verified legal identity. If the system detects that your personal details or identity documents match an existing profile, your registration will be declined as a duplicate. 

Why does duplicate account registration occur

Review VT Markets account registrations to prevent duplication:

• One Profile per Trader: Regulatory standards require that each client maintain a single profile managed through one unique email address.

• Automatic Identity Matching: Duplicate flags are triggered whenever an application matches existing database records, including:

  • Government-issued identification numbers (passport, national ID, driver's license).

  • Full legal name combined with the same date of birth.

  • Registered phone number or residential address.

Error messages that may occur if it is a duplicate registration

Check which error messages indicate that you might be facing a duplicate registration.

• "Email / Phone Number already exists" error during initial sign-up or verification:

  This error indicates that an account is already registered under this specific email address. Stop the registration process immediately and use the Forgot Password link on the login page instead.

• Application rejected at KYC stage with "Duplicate Record Found":

  Your identity document is already linked to a previously verified profile. Contact support to determine which email address your primary profile is registered under rather than uploading new documents.

How to resolve a duplicate registration issue

Select the scenario below that applies to your current account access:

• Scenario A: If you still have access to your original registered email

  If you know your original login credentials or can access your registered inbox, do not register again:

1. Navigate to the VT Markets Client Portal.

2. Enter your original registered email address.

3. If you do not remember your password, click Forgot Password? and follow the instructions sent to your inbox to reset it.

4. Once logged in, you can update your contact information, configure security settings, or open an additional MT4/MT5 trading account directly from the dashboard.

• Scenario B: If you lost access to your registered email address

  If you cannot log in because your registered email address is inactive or inaccessible, request an email update to recover your profile:

1. Send an email to info@vtmarkets.com from your new email address with the subject line: Email Update Request - Duplicate Profile Recovery.

2. Provide the following details in your email:

   • Your Full Name
   • Reason for the change
   • Original email address
   • New email address
   • A selfie of you holding the front of your ID (Ensure your headshot and ID details are clearly visible)

Need more help?

Contact Customer Support if you are unsure which email is linked to your existing profile via 24/7 Live Chat on our official website or email info@vtmarkets.com with the following information:

1. Full registered legal name

2. Date of birth (YYYY/MM/DD)

3. Registered country of residence

4. Photo of your government-issued ID card or passport for identity verification