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What is an investor password and how do I change it?

An investor password provides read-only access to your trading account, allowing you or third parties to view your balance, open positions, and trade history without placing, modifying, or closing orders. You can set or update your investor password directly within the MetaTrader 4 (MT4) or MetaTrader 5 (MT5) desktop terminal or mobile app.
 

What you need to know before setting an investor password

Because an investor password grants view-only permissions directly on the trading server, please refer to the criteria below before configuring it:

  • You must enter your active MT4 or MT5 master (trading) password to authorize setting or changing an investor password. If you do not remember your master trading account password, See"How to change or reset MT4 or MT5 trading password?" for resetting your master trading account password.

  • Investor passwords can only be created or updated inside the MT4/MT5 software and cannot be managed through the Client Portal interface.

Steps to set or change an investor password

Select your preferred trading device below to configure your read-only password:

  • On Desktop Terminal (MT4 / MT5 PC)

  1. Open your MT4 or MT5 desktop terminal and click Tools > Options from the top menu bar (or press Ctrl + O).

  2. Navigate to the Server tab and click the Change button next to the Password field.

  3. Enter your current Master password in the verification box.

  4. Select Change investor (read-only) password, enter and confirm your new investor password, and click OK.

  • On Mobile App (iOS)

  1. Open the MT4 or MT5 app on your iPhone or iPad and tap Settings in the bottom navigation bar.

  2. Tap your active account name at the top of the screen, then tap the ... (More) icon next to Current Account.

  3. Select Change Password, then choose Change Investor Password.

  4. Enter your current master password, type and confirm your new investor password, and tap Done.

  • On Mobile App (Android)

  1. Open the MT4 or MT5 app on your Android device and tap the Menu icon (≡) in the top-left corner.

  2. Tap Manage accounts, tap the three-dot menu icon (⋮) next to your active account, and select Change password.

  3. Select Change investor password.

  4. Enter your current master password, input and confirm your new investor password, and confirm the update.

Need more help?

If you encounter system errors while updating your investor password., contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:

  1. Full registered legal name

  2. Registered email address

  3. MT4 or MT5 trading account number and device type (PC, iOS, or Android)

  4. A screenshot of any error prompt displayed on your screen

 

 

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