VT Markets requires clients to complete account verification by submitting a Proof of Identity (POI) to activate live trading and a Proof of Address (POA) to unlock withdrawals. All files must be high-resolution, full-color original PDFs, scans, or photos with all four corners visible; hard copies, black-and-white prints, screenshots, handwritten notes, and blurry, glare-affected, or cropped images are rejected.
Accepted documents for proof of identity (POI)
Accepted POI types: A valid, government-issued passport (showing both the photo and signature pages), national ID card (front and back), or driver's license (front and back).
POI includes content: The POI must clearly display your full legal name, clear photograph, date of birth, document issue date, and expiration date.
Accepted documents for proof of address (POA)
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Accepted POA types: Utility bills (electricity, water, gas, or fixed broadband/landline internet), bank or credit card statements from recognized financial institutions, local tax assessments or municipal notices, government citizenship certificates containing a residential address, or official residency certificates bearing a government stamp.
In eligible countries, a secondary government-issued photo ID (such as a driver's license or national ID) displaying your residential address can be accepted.
POA validity and issuance: The document must be officially issued within the last 6 months (or within the last 3 months for specific banking statements) and clearly indicate your full legal name, issue date, and full residential address.
Address restrictions: Only physical residential street addresses are accepted; P.O. Box addresses are strictly prohibited.
What reason caused my documents to be rejected
Data mismatch: The legal name, residential address, or date of birth on the uploaded file does not match your registered profile details.
Expired validity: The identity document is expired, or the proof of address document exceeds the acceptable issuance timeframe.
Missing document sides: Two-sided identification cards (national IDs, driver's licenses, or residency permits) were uploaded without the back side.
Low resolution or obscured borders: The image is blurry, cropped, has excessive flash glare concealing text, or fails to show all four corners.
Screenshots and photocopies: Digital phone screenshots or physical black-and-white printout scans result in immediate system rejection.
Duplicate profile registration: VT Markets permits only one profile per individual; identity documents already associated with an existing profile cannot be approved for a duplicate account.
Restricted registered region: Account verification cannot be approved if the applicant resides in an unsupported or restricted country under operating policies.
How to upload verification documents in the Client Portal
Sign in to the VT Markets Client Portal using your registered email and password.
Navigate to Profile on the left-hand navigation menu and select My Profile > Verification.
Locate Level 2 (Identity Verification) or Level 3 (Residency Address Verification) and click Verify Now.
Upload your full-color POI and POA documents following the file specifications and confirm submission.
The internal team will review your submission within 3 business hours, and an email confirmation will be delivered once approved.
Need more help?
If your documents continue to be rejected, you need guidance on acceptable regional documentation, or your review exceeds 3 business hours, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following details:
Registered full legal name and email address
Specific type of document submitted (e.g., passport, national ID, electricity bill)
Current verification status displayed in the VT Markets Client Portal
Screenshot of any rejection notice or error prompt encountered