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How to update or reset registered phone number?

Clients can update their registered phone number directly through self-service verification in the VT Markets Client Portal or the VT Markets App. If you have lost access to your original phone number and cannot receive SMS One-Time Passwords (OTP), a manual reset request must be submitted via email reqeust to Customer Support. To safeguard your funds against unauthorized withdrawals, all withdrawal submission functions will be temporarily closed for 48 hours after changing your phone number.

How to update your phone number by yourself 

Self-service phone updates require dual authentication; you must enter an SMS OTP sent to your currently registered phone number before the system permits binding a replacement number.

  • Via Client Portal 

  1. Log in to the VT Markets Client Portal.

  2. Navigate to Profile > Security Management in the menu.

  3. Locate the Phone Number field and click Modify.

  4. Click Send OTP, input the verification code delivered to your current phone number, and confirm.

  5. Enter your Client Portal login password and input your new mobile number (including the country code).

  6. Click Send OTP again, enter the verification code sent to your new phone number, and click Confirm to complete the binding process.

  • Via Client Portal 

  1. Launch the VT Markets App and tap Home in the bottom-left corner.

  2. Tap the Menu icon (grid icon) in the top-left corner of the screen.

  3. Select Security from the navigation list.

  4. Tap Mobile Number.

  5. Follow the on-screen prompts to complete dual SMS verification and register your new number.

How to reset your phone number by customer support

If you cannot receive SMS verification codes on your original mobile number,  you must submit a manual request to customer support email.

  1. Send an email from your registered email address to info@vtmarkets.com.

  2. Format the subject line as: Request to Reset Registered Phone Number - [Your Full Legal Name].

  3. Include the following details in the message body:

    • Full legal name: Exactly as stated on your VT Markets profile.

    • Reason for change: A clear explanation of why you can no longer access your original number (e.g., lost SIM card, expired line, international relocation).

    • Original phone number: Full previous number, including country code.

    • New phone number: New, unlinked mobile number, including country code.

    • Identity verification attachment: A high-resolution, uncropped selfie holding your valid Proof of Identity document (national ID card or passport) next to your face.

     

Once your request and the information provided have been verified, your phone number will be updated within 24 hours.

What if the SMS code is not received when self-changing the phone number

  • Confirm that your phone number and country code were entered without leading zeros or formatting symbols.

  • Check that your device has active mobile network coverage and is not in airplane mode.

  • Verify that your mobile carrier or device settings are not routing automated service messages to an SMS spam/junk folder.

  • Wait at least 60 seconds before requesting a subsequent code.

Need more help?

If you encounter system errors while modifying your number, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following information:

  1. Registered full legal name and email address

  2. Original registered phone number and new phone number (with country codes)

  3. MT4 / MT5 trading account number

  4. Screenshot of the specific error prompt displayed in the VT Markets Client Portal or VT Markets App.

 

 

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