Account verification may be rejected if the submitted information or documents do not meet compliance standards. The most common reasons for verification failure include:
- Proof of Identity (POI) Issues: Submitting an expired ID, blurry or cropped images, mismatched personal information, or non-accepted document types (such as student IDs).
- Proof of Address (POA) Issues: Providing outdated documents (issued more than 6 months ago), mobile phone bills, unaccepted digital screenshots, or lack of the actual address.
- Selfie & Liveness Detection Failure: Blurry selfie photos, facial mismatch with the provided ID, or failure to follow real-time liveness detection prompts.
- Jurisdiction Restrictions: Applications from specific unsupported countries or restricted regions due to regulatory requirements.
- Duplicate or Inconsistent Details: Opening duplicate accounts, conflicting registration details, or irregular profile data.
The specific reason for the rejection may be sent to you via an automated system email. If you are unsure how to resolve the account verification issue, please contact customer support, email info@vtmarkets.com, or refer to this article to provide documentation: