If your Proof of Address (POA) is rejected, you will receive an email notification detailing the specific reason for the rejection. To meet regulatory compliance requirements, your POA document must satisfy all standard submission guidelines:

Accepted Document Types

• Utility bill (e.g., electricity, water, gas, internet)

• Bank statement

• Government-issued letter or document

• National ID card (front and back) that clearly displays your residential address

Document Requirements

• Validity: Must be officially issued within the last 6 months.

• Key Details: Must clearly display your full legal name, issue date, and residential address (P.O. Box addresses are not accepted).

• Format & Quality: Must be submitted as a clear, high-resolution full-color image or original PDF.

Common Reasons for Rejection

• Missing Residential Address: The uploaded document does not show a full residential address or only lists a P.O. Box.

• Unclear / Low Resolution: The document is blurry, cropped, has glare, or the resolution is too low to verify details.

• Expired Document: The issue date exceeds 6 months from the date of submission.

• Unacceptable Copies: Black-and-white photocopies, handwritten letters, or xerox copies are not accepted.

• Name or Details Mismatch: The name or address on the document does not match the information registered on your VT Markets profile.

If you have any document verification issues, please contact online customer support or email info@vtmarkets.com.