Your POI submission may be rejected for one of the following reasons:
- Name mismatch – The name on the document does not match the name registered on your account.
- Expired document – The document has passed its expiry date.
- Incomplete document – The document is cropped, blurry, or missing key details.
- Black-and-white copy – Only colour copies are accepted for clarity and authenticity.
- Missing the back – For ID cards or residence permits, both sides must be submitted.
- Screenshots – Screenshots of documents are not accepted. Upload the original file or a scanned copy.
- Duplicate registration – VT Markets only allows one registration per identity. If your ID is already linked to another account, it cannot be used again.
- Restricted region – Registration is not available in some countries due to regulatory requirements.
To resubmit, check the POI requirements and upload a valid document through your account settings in the Client Portal.
Need More Help?
If your POI has been rejected and you're unsure why, or if you need further assistance, contact Customer Support or email info@vtmarkets.com and provide:
- 1. Your registered email address
- 2. Your trading account number
- 3. The type of document you submitted