Your registered name is based strictly on the information shown on your official Proof of Identity (POI) document. The steps to correct or update your name depend on whether your account verification is still pending, your verified name contains a clerical error, or you have legally changed your name. You can review your personal profile details and current verification status directly through the VT Markets Client Portal.
Know how your name change affects you first
Updating your legal name impacts your verification records and payment processing workflows.
Payment method reconciliation: To comply with regulations and anti-money laundering policies, all deposits and withdrawals must be made using payment accounts that exactly match your verified profile name; updating your correct name ensures incoming and outgoing transactions are not delayed or rejected.
Identity document consistency: Any modifications to your registered profile will require matching official identification, ensuring your account remains fully authenticated.
If Your POI Verification Is Pending or Not Submitted
Name discrepancies during ongoing onboarding are reviewed and reconciled automatically by the system or internal team.
Automatic review: If your account verification is currently in progress or not submitted, once your POI has been completed and reviewed, any typographical error entered during registration will be corrected automatically based on your submitted POI document.
Status notification: You will receive an automated email notification once the internal team review is complete, confirming your updated profile status.
If Your Verified Name Contains an Error
Submit a manual correction request if your approved POI verification shows a spelling or typographical mistake.
Contact Customer Support immediately through 24/7 Live Chat on the official website, or email info@vtmarkets.com.
If contacting us by email, ensure the request is sent directly from your registered email address.
Clearly explain the error and provide your correct full legal name as shown on your original POI document.
Your request will be escalated to the internal team for review and database correction.
If You Have Legally Changed Your Name
Update your profile records following a formal marriage or legal name adjustment.
Send an email to info@vtmarkets.com directly from your registered email address.
Use New POI Document as the email subject line.
Attach clear, high-resolution color copies of both the front and back of your new official POI document.
Submit the email for internal review and database re-verification.
Need More Help?
If your name remains incorrect after verification or if you need an update on a name-change request you have already submitted. Contact Customer Support via 24/7 Live Chat on the official website or email info@vtmarkets.com from your registered address with the following details:
- Your registered email address
- The name currently displayed on your account
- The correct full name shown on your POI document
- Your current verification status
- Clear copies of the front and back of your new POI document if you have legally changed your name