Clients can update their registered phone number directly through self-service verification in the VT Markets Client Portal or the VT Markets App. If you have lost access to your original phone number and cannot receive SMS One-Time Passwords (OTP), a manual reset request must be submitted via email to Customer Support for verification by the internal team. To safeguard your funds against unauthorized withdrawals, all account withdrawal functions are automatically placed on a 48-hour security hold following any phone number modification.

• Phone number security policies and account rules

  • • Original phone number verification: Self-service phone updates require dual authentication; you must enter an SMS OTP sent to your currently registered phone number before the system permits binding a replacement number.

  • • Mandatory 48-hour withdrawal lock: To prevent fraudulent fund transfers in the event of account takeover, all withdrawal requests are suspended for exactly 48 hours immediately following any phone number modification or unbinding.

  • • VT Markets App unlinking timeline: After completing a phone number update, the mobile app system automatically finalizes the unbinding of the old number within 1 business day.

  • • Regional compliance: The registered phone number country code must match your profile details or permitted jurisdictions within your registered region.

• How to update your phone number via the Client Portal (Web)

  1. 1. Log in to the VT Markets Client Portal.

  2. 2. Navigate to Profile > Security Management in the menu.

  3. 3. Locate the Phone Number field and click Modify.

  4. 4. Click Send OTP, input the verification code delivered to your current phone number, and confirm.

  5. 5. Enter your Client Portal login password and input your new mobile number (including the country code).

  6. 6. Click Send OTP again, enter the verification code sent to your new phone number, and click Confirm to complete the binding process.

• How to update your phone number via the VT Markets App (Mobile)

  1. 1. Launch the VT Markets App and tap Home in the bottom-left corner.

  2. 2. Tap the Menu icon (grid icon) in the top-left corner of the screen.

  3. 3. Select Security from the navigation list.

  4. 4. Tap Mobile Number.

  5. 5. Follow the on-screen prompts to complete dual SMS OTP verification and register your new number.

• How to reset your phone number if you lost access to your original SIM

  • • If you cannot receive SMS verification codes on your original mobile number, you cannot use the self-service portal tools. You must submit a manual request to the internal team:

    1. 1. Send an email from your registered email address to info@vtmarkets.com.

    2. 2. Format the subject line as: Request to Reset Registered Phone Number - [Your Full Legal Name].

    3. 3. Include the following details in the message body:

       • • Full legal name: Exactly as stated on your VT Markets profile.

       • • Reason for change: A clear explanation of why you can no longer access your original number (e.g., lost SIM card, expired line, international relocation).

       • • Original phone number: Full previous number, including country code.

       • •New phone number: New, unlinked mobile number, including country code.

       • • Identity verification attachment: A high-resolution, uncropped selfie holding your valid Proof of Identity document (national ID card or passport) next to your face.

    4. 4. The internal team will review the documentation and complete the phone number reset within 1 to 3 business days.

• Troubleshooting and common inquiries

  1. 1. SMS OTP code not received:

     • • Confirm that your phone number and country code were entered without leading zeros or formatting symbols.

     • • Check that your device has active mobile network coverage and is not in airplane mode.

     • • Verify that your mobile carrier or device settings are not routing automated service messages to an SMS spam/junk folder.

     • • Wait at least 60 seconds before requesting a subsequent code.

  2. 2. Why are my withdrawals locked after updating my phone number?

     • • The 48-hour withdrawal restriction is an automated platform security safeguard. It cannot be bypassed or manually removed by Customer Support; regular withdrawal processing resumes automatically once the 48-hour timer expires.

  3. 3. Lost SIM card or expired line:

     • • Do not enter repeated incorrect guesses or OTP attempts, as this can trigger an account security lockout. Proceed directly with the email reset procedure outlined above.

• Need more help?

  • If you encounter system errors while modifying your number or wish to follow up on a pending manual reset request, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following information:

    1. 1. Registered full legal name and email address

    2. 2. Original registered phone number and new phone number (with country codes)

    3. 3. MT4 / MT5 trading account number

    4. 4. Screenshot of the specific error prompt displayed in the VT Markets Client Portal or app