If you have lost access to your registered email, submit a reset request by emailing us your new, unregistered email address and a clear selfie of you holding your valid government-issued ID (Passport, ID Card, or Driver’s License) with all details clearly visible.

Step-by-Step Instructions

1. Compose Request Email

   From your new email address, send an email to info@vtmarkets.com with the subject line:

   Request to Reset Registered Email - [Your Full Name]

2. Provide Account Information

   Include the following details in the body of your email:

   • Full Name: As registered on your VT Markets account

   • Reason for Change: Brief explanation of why you lost access to your original email

   • Original Email Address: Your previously registered email

   • New Email Address: The new email address you want to bind to your account

3. Attach Verification Photo

   Attach the selfie of you holding your ID document to the email.

   

4. Await Verification

   Our team will verify your identity and update your email within 1–3 business days.

Important Notes

• Password Reset Required: After successfully updating your registered email, your previous login password can no longer be used. You must reset your password before logging in to the Client Portal or VT Markets App.

• 48-Hour Withdrawal Lock: As an enhanced security measure, withdrawals will be temporarily locked for 48 hours after your email is successfully updated.