If you no longer have access to your registered email address, you can submit a reset request via email to update your account's email address.
Prerequisites
A new, active email address that has not been registered with VT Markets.
A clear selfie of you holding the front of your valid government-issued ID (Passport, ID Card, or Driver’s License), with all personal details fully legible.
Step-by-Step Instructions
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Compose Request Email
From your new email address, send an email to info@vtmarkets.com with the subject line:
Request to Reset Registered Email - [Your Full Name]
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Provide Account Information
Include the following details in the body of your email:
Full Name: As registered on your VT Markets account
Reason for Change: Brief explanation of why you lost access to your original email
Original Email Address: Your previously registered email
New Email Address: The new email address you want to bind to your account
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Attach Verification Photo
Attach the selfie of you holding your ID document to the email.
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Await Verification
Our team will verify your identity and update your email within 1–3 business days.
Important Notes
Password Reset Required: After successfully updating your registered email, your previous login password can no longer be used. You must reset your password before logging in to the Client Portal or VT Markets App.
48-Hour Withdrawal Lock: As an enhanced security measure, withdrawals will be temporarily locked for 48 hours after your email is successfully updated.
Troubleshooting
Verification Delayed: Ensure the photo is sharp, well-lit, and the text on your ID is fully readable without glare.