If you have lost access to your authenticator app (such as Google Authenticator or Microsoft Authenticator) or changed devices, you can submit a request via email to reset your two-factor authentication (2FA). To ensure account security, withdrawals will be temporarily locked for 48 hours following any 2FA reset.
Send the 2FA reset request via Customer Support
1. Compose Request Email: From your registered email address, send an email to info@vtmarkets.com with the subject line:
Request to Reset Security Authenticator (2FA) - [Your Full Name]2. Provide Account Information: Include the following details in your email body:
Full Name: Exactly as registered on your VT Markets profile.
Reason for Reset: State that you have lost access to your 2FA device or authenticator app.
Attach Verification Photo: Attach a clear selfie of you holding your photo ID document.
Await Verification: The internal team will verify your identity and unbind your current 2FA authenticator within 1 to 3 business days.
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Need More Help?
If your reset request has exceeded 3 business days without confirmation, or if you encounter issues during re-binding, contact our Support Team via Live Chat on our website or reply to the email thread with your registered details for immediate escalation.