Your registered account name must match the name on your Proof of Identity (POI) document. Depending on your current verification status or whether you have legally changed your name, follow the instructions below to update your account details.
- Your Proof of Identity (POI) hasn't been submitted or is still under pending review
- If your verification is currently under review or you haven't submitted it, once your POI passes review, our internal team will automatically correct minor typographical errors based on your submitted POI document.
- Your Proof of Identity (POI) has been completed for review, but your account name has a typographical error
- If your Proof of Identity (POI) has been verified and you notice an error in your registered name, contact our support team immediately via Live Chat or email info@vtmarkets.com.
- Legal Name Change:
- If you have legally changed your name after you completed the POI verification, send an email to info@vtmarkets.com from your registered email address.
- Use the subject line "New POI Document" and attach clear, full-color copies (front and back) of your updated government-issued POI document. Our internal team will review and update your profile accordingly.
If the name on your MT4/5 account does not match the name registered with VT Markets, please contact online customer support or email info@vtmarkets.com for further assistance.