Proof of Face (POF) verification is required by VT Markets to comply with international Know Your Customer (KYC) and Anti-Money Laundering (AML) regulatory standards and safeguard account funds. POF verification is not mandatory for all clients; it is triggered only under specific security scenarios, such as first-time two-factor authentication (2FA) binding from an unfamiliar location or when depositing through select payment gateways. If you have not yet verified your proof of identity (POI) documents, please complete the POI verification first before attempting to verify your proof of face (POF).
POF Verification for Account Protection Objectives
AML Standards: In accordance with statutory KYC and AML regulations, VT Markets verifies client biometric identity to prevent identity theft, money laundering, and unauthorized financial activities.
Ownership Authentication: Facial recognition confirms that the individual opening, accessing, or transacting on the account is the rightful account holder.
Fraud and Abuse Prevention: The verification process prevents duplicate profile registrations, promotion abuse, and fraudulent trading activities.
Verification Methods: Verification typically involves submitting a selfie, a photograph holding a government-issued photo ID, or completing a real-time liveness check.
POF Verification Trigger Conditions and Applicability
Funded Account Location Change with 2FA Binding: Triggered when an active account with an existing balance logs in from a new or different location and binds Two-Factor Authentication (2FA) for the first time.
Country and Payment Gateway Requirements: Triggered as an extra risk-control measure depending on your registered country of residence and the selected deposit method.
Steps to Complete POF Verification
1. When the prompt Additional Verification Required appears on screen, click Verify Now.
2. Follow the on-screen prompts to submit your valid Proof of Identity (POI) document (Step 1: Provide identity document).
3. Select Continue on this device or Continue on phone to initiate the facial recognition process.
4. Perform the real-time liveness check (Step 2: Perform a liveness check) by positioning your face directly within the on-screen camera frame and following the animated movement cues.
5. Submit the check and allow the automated system to finalize biometric matching.
POF Verification Troubleshooting
Lighting and Environment: Ensure your face is evenly illuminated with no direct backlight, dark shadows, or lens reflections.
Facial Accessories: Remove hats, dark glasses, heavy makeup, or face coverings before beginning the camera liveness scan.
Device Camera Permissions: Verify that camera permissions are enabled in your mobile browser or operating system settings, and ensure a stable internet connection.
Need More Help?
If your POF verification repeatedly fails, contact our Customer Support team. Email info@vtmarkets.com with the following details:
1. Registered email address
2. Screenshot showing the verification prompt or error code displayed during the process
3. Selfie of you holding the ID Front(with ID headshot and details clearly visible)
4. Your Date of birth (DOB)
5. Registered Name
