If your original 2FA authenticator is still accessible and you can use it, you can easily change it on the Client Portal. Please follow the steps below to complete the update safely and securely.
- 1. Access Security Management: Log in to the Client Portal and navigate to Profile > Security Management.
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2. Verify Original Authenticator: Fill in the verification code from your current (original) security authenticator (2FA) app, then click Confirm.
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3. Scan New QR Code: Enable the scanning function in your new Security Authenticator (2FA) app, scan the new QR code displayed on the page, enter the latest verification code generated by the app, check the disclaimer box, and click Confirm.
Note:
1. For your account safety. After changing your two-factor authentication, your account will be subject to a 48-hour withdrawal restriction.
2. If you are unable to access your original Authenticator APP, please refer to this article.