Before enabling 2FA, your email address must be verified first. If you haven't received the verification email, follow these steps:
- 1. Log in to the Client Portal.
- 2. Go to Profile > Security Management.
- 3. In the Email Address section, complete the email verification if it hasn't been done yet.
- 4. Once your email is verified, go to Security Authenticator App and click Enable, then Send Code.
If the email still doesn't arrive, check your Spam or Junk folder. You can also add do-not-reply@email.vtmarkets.com and support@edm.vtmarkets.com to your safe senders list to ensure future emails reach your inbox.
Need More Help?
If you've completed the steps above and still haven't received the verification email, contact Customer Support or email info@vtmarkets.com and provide:
- Your registered email address
- Your trading account number
- A screenshot of your Security Management page from the Client Portal