If you no longer have access to your registered phone number,  you can submit a reset request via email to update your account's email address.

Prerequisites

• A new, active phone number capable of receiving SMS messages/verification codes.

• A clear selfie of you holding the front of your valid government-issued ID (Passport, ID Card, or Driver’s License), with all details clearly visible.

Step-by-Step Instructions

1. Compose Request Email

   From your registered email address, send an email to info@vtmarkets.com with the subject line:

   Request to Reset Registered Phone Number - [Your Full Name]

2. Provide Account Information

   Include the following details in your email:

   • Full Name: As registered on your VT Markets account

   • Reason for Change: Brief explanation of why you lost access to your original number

   • Original Phone Number: Your previously registered phone number (including country code)

   • New Phone Number: Your new phone number (including country code)

3. Attach Verification Photo

   Attach the selfie of you holding your ID document.

   

4. Await Verification

   Our team will review your request and update your phone number within 1–3 business days.

Important Notes

• VT Markets App Unbinding: After your phone number is changed, the VT Markets App will unbind your old number within 1 business day. Please bind your new phone number upon your next app login.

• 48-Hour Withdrawal Lock: To safeguard your funds, withdrawals will be disabled for 48 hours following any phone number update.

Troubleshooting

• Verification Delayed: Ensure the photo is sharp, well-lit, and the text on your ID is fully readable without glare.