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Your questions, our answers

  1. VT Markets Help Centre
  2. Trading Account Deposits & Withdrawals
  3. Security Authenticator (2FA)
You may also want to know
  • Why did I not receive email verification for 2FA?
  • What is 2FA and why do I need to enable it?
  • Why do I keep failing face verification?
  • Under what circumstances is proof of face required? Do all clients need to complete POF verification?
  • How to solve the problem of multiple rejections of Proof of Face(POF)?
  • 2FA Invalid Authenticator Code (2FA bound)
  • 2FA Invalid Authenticator Code (Enabling 2FA)
  • How do I change my security authenticator (2FA)?
  • How do I bind a security authenticator (2FA) via the Client Portal?

Why do I keep failing face verification?

The system offers three verification methods: live photo, live short video, or neural network scan. The system compares your facial features with those in your ID photo. If the comparison does not match, the system will reject the verification.

Related articles

  • Under what circumstances is proof of face required? Do all clients need to complete POF verification?
  • How to solve the problem of multiple rejections of Proof of Face(POF)?
  • 2FA Invalid Authenticator Code (2FA bound)
  • What are the differences between WebTrader and Tradingview?
  • How do I change my security authenticator (2FA)?

Risk Warning: Trading CFDs carries a high level of risk and may not be suitable for all investors. Leverage in CFD trading can magnify gains and losses, potentially exceeding your original capital. It’s crucial to fully understand and acknowledge the associated risks before trading CFDs. Consider your financial situation, investment goals, and risk tolerance before making trading decisions. Past performance is not indicative of future results. Refer to our legal documents for a comprehensive understanding of CFD trading risks.

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· VT Markets (Pty) Ltd is an authorised Financial Service Provider (FSP) registered and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under license number 50865.
· VT Markets Limited is an investment dealer authorised and regulated by the Mauritius Financial Services Commission (FSC) under license number GB23202269.

VTMarkets Ltd, registered in the Republic of Cyprus with registration number HE436466 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.

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