MT4 and MT5 trading account passwords cannot be updated or reset inside the VT Markets App. All live trading account credentials must be managed directly through the VT Markets Client Portal. If you have forgotten your password, a reset link can be requested from the portal to be sent to your registered email address.

• Trading password management rules and system constraints

  • • VT Markets App limitations: The mobile application does not support trading password modifications. All password changes and resets require signing in to the web-based Client Portal.

  • • Independent credential structure: Your MT4/MT5 trading account password (used exclusively to access trading terminals) is distinct from your Client Portal login password. Modifying your trading password does not alter your portal access credentials, and vice versa.

• How to change an existing trading password via the Client Portal

  1. 1. Log in to the VT Markets Client Portal using your registered email and password.

  2. 2. Select the Account tab from the left-hand navigation menu.

  3. 3. Locate the specific MT4 or MT5 live trading account card you wish to update.

  4. 4. Click the Settings (gear) icon on that account card.

  5. 5. Select Change Trading Password from the dropdown menu.

  6. 6. Enter your Current Password, type and confirm your New Password, and submit to save the changes.

• How to reset a forgotten trading password via the Client Portal

  1. 1. Log in to the VT Markets Client Portal.

  2. 2. Navigate to the Account page from the menu and locate your trading account.

  3. 3. Click the Settings (gear) icon on the account card and select Change Trading Password.

  4. 4. At the bottom of the pop-up modal, click the Forgot password? link.

  5. 5. Check your registered email inbox for the automated reset link and follow the on-screen instructions to create and save a new password.

• Troubleshooting common trading password issues

  • • Reset email not received:

    1. 1. Check your spam, promotions, or junk mail folders if the email does not arrive within 5 minutes.

    2. 2. Ensure your email account storage is not full and capable of receiving external messages.

    3. 3. Confirm you are checking the inbox corresponding to your registered email address on file.

  • • "Invalid Account" error when logging in to MT4 or MT5:

    1. 1. Manually re-enter your new trading password instead of copy-pasting to avoid trailing spaces or formatting errors.

    2. 2. Verify that you selected the exact assigned server name (e.g., VTMarkets-Live 2, VTMarkets-Live 3) as indicated in your trading account opening email or client portal dashboard.

    3. 3. Check that your terminal connection status icon in the bottom-right corner shows active network speed, not "No connection" or "Common error".

• Need more help?

  • If you are unable to change your password, the reset link fails to generate, or the Client Portal returns an error, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com for review by the internal team with the following details:

    1. Registered full legal name and email address

    2. MT4 / MT5 trading account number

    3. Screenshot showing the error message displayed in the portal or terminal changes.