Trade now
EN

How do I Change or Reset VT Markets Client Portal Password

Clients can reset their Client Portal password directly on the Client Portal login page. To safeguard account funds against unauthorized access, withdrawals are temporarily disabled for 24 hours following any password modification or reset.

Client Portal Password Security Policies and System Restrictions

  • 24-Hour Withdrawal Lock: As an essential security measure, withdrawal functionality is temporarily locked for 24 hours immediately after your Client Portal password or VT Markets App login password is changed or reset. For more details, refer to the notification displayed on the withdrawal page inside your portal.

 

Steps for Changing Client Portal Password After Logging In to the Client Portal 

  1. 1. Log in to your VT Markets Client Portal.

  2. Navigate to Profile > Security Management from the left-hand navigation menu.

  3. Under the Password card, click the Modify button.

  4. Follow the on-screen prompts to enter your current password, configure your new password, and submit the changes.

 

Resetting Client Portal Password on the Client Portal Login Page

  1. Go to the VT Markets Client Portal Login Page.

  2. Click the Forgot password?

  3. Enter your registered email address and confirm.

  4. Check your email inbox for the official password reset email and follow the enclosed link to set a new password.

Password Troubleshooting and Common Issues

  • Reset Email Not Received: Check your spam/junk folders, ensure your mailbox storage is not full, and verify that VT Markets system emails are not filtered by local firewall or whitelist settings.

  • Lost Access to Registered Email: If you can no longer log in to your registered email account to receive the reset link, self-service recovery is not possible. A formal email reset request with identity verification must be submitted to Customer Support.

     

Need More Help?

  • If you do not receive the password reset link after checking your inbox, or if you encounter system errors during the update, contact our Customer Support team via Live Chat on our website or email info@vtmarkets.com with the following details:

    1. 1. Registered full legal name and email address

    2. 2. Detailed description of the issue encountered (e.g., reset email delivery failure)

    3. 3. Screenshot showing the error message or prompt displayed on screen

Related articles