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How do I Change or Reset MT4/MT5 Trading Account Password?

MT4 and MT5 trading account passwords cannot be changed or reset within the VT Markets App; all live trading account credentials must be managed directly through the Client Portal.

Trading Password Management Rules and System Limitations

  • VT Markets App Restrictions: The VT Markets mobile application does not support changing or resetting MT4/MT5 trading account passwords. All trading credential updates must be performed via the web-based Client Portal.

  • Independent Credential Architecture: Your trading account password (used to log in to MT4/MT5 desktop or mobile terminals) is completely separate from your Client Portal login password. Updating one does not affect the other.

     

Changing Your Trading Password via Client Portal 

  1. 1. Log in to your VT Markets Client Portal using your registered email and password.

  2. 2. Navigate to the Account tab from the left-hand navigation menu.

  3. 3. Locate the specific live trading account you wish to update.

  4. 4. Click the Settings (gear) icon on that account card.

  5. 5. Select Change Trading Password from the dropdown menu.

  6. 6. Enter your Current Password, configure and confirm your New Password, and submit to save the changes.

 

Resetting a Forgotten Trading Password via Client Portal

  1. 1. Log in to the VT Markets Client Portal.

  2. 2. Go to the Account page on the left-hand menu and locate your trading account.

  3. 3. Click the Settings (gear) icon next to the trading account and select Change Trading Password.

  4. 4. At the bottom of the pop-up modal, click the Forgot password? link.

  5. 5. Check your registered email inbox for the reset link and follow the instructions to create a new trading password.

 

Trading account password setting Troubleshooting 

  • Reset Email Not Received: Check your spam or junk folder if the email does not arrive within a few minutes, and verify that your inbox storage is not full.

  • "Invalid Account" Error message shows up when logging in to MT4/MT5: After updating your password, ensure you type the new password manually into the terminal (avoid copy-pasting extra spaces) and select the correct server name (e.g., VTMarkets-Live 2).

Need More Help?

  • If you are unable to change your trading password, encounter an error in the Client Portal, or do not receive the reset email, contact our Customer Support team via Live Chat on our website or email info@vtmarkets.com with the following details:

    1. 1. Registered email address

    2. 2. Trading account number and platform type (MT4 or MT5)

    3. 3. Full screenshot of any system error message displayed

 

 

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