In compliance with Anti-Money Laundering (AML) regulations, withdrawals must return to the original payment method used for deposits. If your deposited credit or debit card has expired, been cancelled, or is no longer active, you must archive the card before withdrawing.

If funds have already been sent to an unavailable card, your bank or card issuer will either reroute the payment or return it to VT Markets or return it to your other related bank account.

What documents are required to archive an unavailable card

To archive a card that is no longer valid or in use, you need to upload the following two required documents when archiving the card by yourself:

1. Official bank letter/email: A document or email from your bank explicitly stating that the card is no longer available.

2. Bank Statement: A bank statement showing a transaction made with this card.

      File types and size requirements:

• Supported file types: png, jpg, jpeg, bmp, pdf, doc, docx

• Maximum upload file size: 15MB

Steps to archive an unavailable card before withdrawing

If your card is no longer active and you have not yet requested a withdrawal, follow these steps to remove it from your withdrawal options:

• Via Client Portal

1. Log in to the VT Markets Client Portal using your registered email address and password.

2. Navigate to Funds > Withdraw Funds from the left-hand navigation menu.

3. Enter your intended withdrawal amount and click Continue.

4. Select the Credit Card withdrawal method and locate the expired or unavailable card.

5. Click the Delete (trash bin) icon next to that card.

6. In the Archive Card pop-up window, click the + icons to upload your official bank confirmation letter and deposit statement.

7. Click Update to submit your request for review. Once approved, the card is permanently removed, allowing you to withdraw through an alternative method such as bank wire transfer or cryptocurrency.

• Via VT Markets App

1. Tap Assets in the bottom-right corner of the home screen.

2. Tap Withdraw and select the trading account you wish to fund under Select Account.

3. Enter your Withdrawal Amount, then tap Continue.

4. Select the Credit Card withdrawal method and locate the expired or unavailable card.

5. Click the Delete (trash bin) icon next to that card.
6. In the Archive Card pop-up window, click the + icons to upload your official bank confirmation letter and deposit statement.
7. Click Update to submit your request for review. 

Once approved, the card is permanently removed, allowing you to withdraw through an alternative method such as bank wire transfer or cryptocurrency.

What If the Delete (trash bin) icon is not displayed

If you do not see the Delete icon next to your card, send a manual archiving request from your registered email address to info@vtmarkets.com with the following information:

1. Subject Line: Card Archiving Request - [Your Full Legal Name]

2. Email Body: Include your registered email address, the card number, and a brief explanation of why the card is unavailable.

3. Attachments Requiement:

   • If your depoist card is a physical credit card: Valid Official Letter of Card
   • If your depoist card is by Apple/Google Pay: Valid Official Letter of Card + Bank statement

     If you don't have a valid Official Letter of Card, please provide one of the following instead:

• Email records between you and your bank's Customer Service 
• Chat records between you and your bank's Customer Service
• Other bank communication records that can prove that the credit card has expired, has been deactivated or replaced

What if funds were already withdrawn to an unavailable card

If your withdrawal was completed before you archived your card, follow the steps below based on your bank account status:

• Withdrawal status shows "Completed": Funds have already been dispatched by VT Markets. Contact your card issuer or bank directly to check whether the refund can be redirected to another active account under your name or claimed at a local branch.

• Linked bank account is permanently closed: If the receiving bank cannot accept the funds, the card issuer will typically initiate an automatic return to VT Markets and Once the returned funds are received and credited back to your trading account balance. This reversal generally takes around 7 business days after your bank initiates the return.

Need more help?

If you need assistance checking a returned card withdrawal or completing the card archiving process, contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:

1. Registered email address

2. MT4 / MT5 trading account number

3. A brief description of the withdrawal or card archiving issue you encountered