Withdrawal delays are usually caused by standard banking clearing times, non-business days (weekends or public holidays), or routine security reviews conducted by your receiving bank or card issuer, which can take up to 7 business days after funds arrive in your bank account or crypto wallet.
- Credit / Debit Card & Bank Wire: Typically requires up to 7 business days to process.
- Local Bank Transfer & E-Wallets & Cryptocurrency: Typically require up to 3 business days to process.
If the estimated processing timeframe has passed and you have not received your funds, you can submit a trace request by following these steps:
- 1. Obtain an Official Bank Statement/Wallet screenshot: Download a bank statement or wallet screenshot covering the entire period from the date of withdrawal through to the present.
- 2. Verify Statement Details: Ensure the document clearly displays your full name, account number, and full transaction history for that timeframe.
- 3. Submit for Investigation: Send an email to info@vtmarkets.com with the bank statement or Wallet screenshot attached, including your trading account number, withdrawal amount, and transaction date.