Withdrawal requests may be declined or prevented from being submitted due to regulatory compliance policies, account verification requirements, or insufficient free margin on your trading account. Please review the common reasons below to identify and resolve the issue:
- Same-Source Withdrawal Policy: Withdrawals must return to the original payment method used for your deposit until the deposited principal is fully refunded.
- Third-Party Restriction: In accordance with Anti-Money Laundering (AML) regulations, funds can only be withdrawn to an account held in your own name. Third-party accounts are strictly prohibited.
- Pending Address Verification: Your account must have an approved Proof of Address (POA) to enable withdrawal capabilities.
- Additional Verification Required: Occasional security checks, account activity reviews, or updated documentation may be required before funds can be released.
- Insufficient Available Margin: Open trading positions lock your account margin. If your free margin is too low, withdrawals are restricted to protect your active positions from a margin call or stop-out.
- Below Minimum Withdrawal Limit: The requested amount is less than the minimum required threshold for the selected payment channel.
- Incorrect Payment Details: The submitted banking information contains errors, such as an invalid account number, beneficiary name typo, or incorrect IBAN/SWIFT code.
The specific reason for the withdrawal rejection will be displayed in the system notification email; if you are unsure how to resolve the issue, please contact online customer support or email info@vtmarkets.com