If you have attempted to make a deposit but notice that your bank account balance or credit card limit remains unchanged, it generally means the transaction was rejected or blocked at the payment gateway layer before completion.

To resolve this efficiently, please follow this step-by-step troubleshooting protocol:

Step 1: Double-Check Your Transaction History

Before taking any further action, log in to your [VT Markets Client Portal] 

• Navigate to Funds > Transaction History.

• Verify the exact status of your recent deposit attempt. If the status shows "Failed", "Incomplete", or "Rejected", the payment may not be captured, and no funds will be deducted from your bank.

Step 2: Clear Your Cache and Re-attempt the Deposit

If there are no record entries or pending transactions listed in your history, the issue may have been a temporary connection drop during the checkout redirect:

• Completely close your internet browser or restart the VT Markets APP.

• Clear your browser's cache/cookies, and carefully re-attempt the deposit transaction using the same or an alternative listed payment method.

Step 3: Contact Your Bank or Payment Provider

If your subsequent attempts continue to fail without any deductions, the restriction is strictly on your banking provider's side. Please contact your card issuer or bank's customer service directly and ask them to check for:

• Online/International Transaction Limits: Ensure your card allows cross-border e-commerce or brokerage transactions.

• Daily Velocity/Amount Limits: Verify that the deposit amount does not exceed your single or daily payment caps.

• Security Restrictions & 3D Secure Verification: Ask if your issue-banking automated fraud-prevention system blocked the transaction, or if there was a failure in the SMS OTP (One-Time Password) delivery, or if your payment provider needs other verification to conduct payment, it may need another OTP, or email confirmation.