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Why is my trading account archived and how can I reactivate it?

Archived trading accounts cannot be reactivated or reopened under any circumstances. To maintain server performance and optimize execution speeds across trading terminals, VT Markets automatically archives dormant accounts that meet designated balance and inactivity thresholds. Clients who wish to resume trading can open an additional live account instantly through the VT Markets Client Portal.

Understand the criteria for archiving trading accounts

A trading account is classified as inactive if there is no deposit, withdrawal, or trading/copy-order/login activity, and the balance falls below the specified threshold for the designated number of consecutive days:

  • MT4 Trading Accounts: Balance below 5 USD for 90+ consecutive days

  • MT5 Trading Accounts: Balance below 1 USD for 90+ consecutive days

  • Copy Trading Accounts: Balance below 0 USD for 90+ consecutive days

  • MT5 Cent (USC) Trading Accounts:

    1. MT5-Live 3 & Live 8 servers(Registered > 14 days): Balance below 100 USC for 5+ consecutive days

    2. All other servers: Balance below 100 USC for 90+ consecutive days

What happens if my trading account has been archived

  • Client Portal status transition: Once an account meets archiving conditions, the internal system updates its status from "Active" to "Inactive" inside the VT Markets Client Portal.

  • Trading terminal access blocked: You cannot log in to MT4/5, Web Trader, or Web Trading terminals or place new market orders using the credentials of an archived account.

  • Permanent deactivation: Archived accounts cannot be restored, funded, or reactivated under any circumstances.

How to check if my trading account is archived

  1. Log in to the VT Markets Client Portal using your registered email and password.

  2. Go to Account > Live Account from the navigation sidebar.

  3. Change the account status filter drop-down from "Active" to Inactive.

  4. Review the listed accounts; if your trading account appears under this filter, it has been permanently archived.

How can I resume trading if my trading account is archived

Archived trading accounts cannot be reactivated or reopened, please refer to another article "How do I open a live trading account?" to open an additional trading account.  

Need more help?

If you have inquiries regarding an archived account or need assistance, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following details:

  1. Registered email address

  2. Affected trading account number and platform (MT4, MT5, or Copy Trading)

  3. Details of your inquiry or a screenshot of your portal account dashboard

 

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