If the bank or payment page isn't appearing or redirecting properly during a deposit, it's usually caused by a browser issue, incorrect card details, or an incomplete previous transaction.
Try the following before contacting support:
- Switch your browser – Use Chrome, Firefox, or Edge for best results. Clear your cache or try in incognito/private mode.
- Verify your card details – Make sure the card number, expiry date, and security code are entered correctly. Confirm with your card issuer that 3D Secure is enabled and that your card supports forex transactions.
- Check your balance – Ensure you have sufficient funds available for the deposit.
- Avoid repeated submissions – If a previous deposit attempt failed or was left incomplete, wait a few minutes before trying again.
Need More Help?
If the payment page not loading continues after trying the steps above, contact Customer Support or email info@vtmarkets.com and provide:
- 1. Your registered email address
- 2. Your trading account number
- 3. The deposit method and amount
- 4. A screenshot of the error or payment page