If a deposit method such as Local Bank Transfer, International Wire, or E-Wallet is not visible or appears locked on your deposit page, it is usually due to one of the following reasons:
- Verification not completed – Some deposit channels require additional verification; the method will show a locked icon and remain unavailable until verification is completed.
- Regional restrictions – Available deposit methods depend on your registered region, which is determined by the address proof or country you selected during registration. Some methods may not be available in your area.
- System maintenance – VT Markets' payment providers perform routine maintenance from time to time. During maintenance, the affected channel will be temporarily hidden and will reappear once completed.
- Below minimum deposit – Each deposit method has its own minimum amount. If you enter an amount below the minimum, the channel will appear locked. Increase the amount to unlock it.
Need More Help?
If you've checked the above and the deposit method you need is still unavailable, contact Customer Support or email info@vtmarkets.com and provide:
- 1. Your registered email address
- 2. Your trading account number
- 3. The deposit method you're looking for
- 4. A screenshot of your deposit page from the Client Portal