In compliance with Anti-Money Laundering (AML) regulations, withdrawals must return to the original payment source used for deposits. If your deposited credit card or debit card has expired, been cancelled, or is no longer active, you must archive it in the Client Portal with supporting verification documents before requesting a withdrawal via an alternative method. If funds were already dispatched to a card linked to a closed bank account, specific banking return procedures apply.

Scenario 1: Credit/Debit Card Expired, Inactive, or Lost Before Requesting a Withdrawal

• Required Supporting Documents:

  • Official Bank/Card Issuer Letter: A formal typed letter on official bank letterhead explicitly confirming that the card is closed, expired, cancelled, or unavailable (handwritten notes are not accepted).

  • Bank Statement: An official statement clearly displaying your original deposit transaction made to VT Markets with your credit card number.

     

• Step-by-Step Guide to Archiving Your Card in the Client Portal:

  1. 1. Log in to the VT Markets Client Portal.

  2. 2. Go to Funds > Withdraw Funds from the left-hand navigation menu.

  3. 3. Enter your intended withdrawal amount and click Continue.

  4. 4. Select the Credit Card withdrawal method and locate the unavailable card.

  5. 5. Click the Delete (trash bin) icon next to that card.

  6. 6. In the Archive Card pop-up window, click the + icons to upload your official bank letter and deposit bank statement (supported formats: PNG, JPG, JPEG, BMP, PDF, DOC, DOCX; maximum file size: 15 MB).

  7. Click Update to submit your archiving request for review.

• Manual Submission If the Delete Icon Is Not Displayed when Archiving a Credit Card:

  • If the Delete (trash bin) icon is not visible next to your card, submit an archive request via email to info@vtmarkets.com from your registered email address:

    1. 1. Email Subject Line: Card Archiving Request - [Your Full Legal Name]

    2. 2. Email Body Details: Your Registered email address, the full card number, and an explanation of why the card is unavailable.

    3. 3. Attachments: Attach both the official bank confirmation letter and your original deposit statement.

        

• Selecting Alternative Withdrawal Method After Archiving Card Successfully:

  • Once your card is successfully archived and verified, it will be permanently removed from your withdrawal options, allowing you to select other withdrawal channels (such as bank wire transfer, cryptocurrency) directly in the portal.

     

Scenario 2: Funds have been withdrawn to your unavailable Card

• Withdrawal Status Shows "Completed": If the withdrawal is marked as completed in your client portal, funds have already been dispatched by VT Markets. Contact your card issuer or bank directly to check whether the payment can be rerouted to another active account under your name or claimed at a branch.

• Bank Account Permanently Closed: If the receiving bank account cannot accept funds, the bank or card issuer will typically initiate an automatic return to VT Markets. This refund process generally takes around 7 business days after the bank initiates the reversal.

• Recrediting and Resubmitting: Once the reversed funds arrive and are credited back to your trading account balance, archive the inactive card following the steps above, then submit a new withdrawal request through another payment method.

   

Need More Help?

• If you need assistance verifying your refund status or completing the card archiving process, contact Customer Support via 24/7 Live Chat or email info@vtmarkets.com from your registered email address with the following details:

  1. 1. Registered email address

  2. 2. Withdrawal problem you encountered