Deposits are typically credited to your trading account within 30 to 60 minutes, though processing times vary depending on the chosen payment method.
- Credit/Debit Card, Cryptocurrency, and E-wallets: Within 60 minutes or less.
- Local Bank Transfer: Within 1 business day or less.
- International Bank Transfer (Wire): 3 to 7 business days.
Need More Help?
Contact Customer Support, via Live Chat or Email, if your deposit has not been credited after the applicable processing time, or if you transferred funds using payment information from a previous deposit request.
When contacting Customer Support, provide:
1. Your registered email address
2. Your trading account number
3. The deposit method, amount, and currency
4. The current deposit status, if available
5. A transaction slip clearly showing:
- a. The total amount deducted/transferred
- b. The transaction date and time
- c. Your payment account details
- d. The recipient account details
6. A screenshot of the deposit record or any error message displayed
7. For crypto transfers, please include the TXID in text