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How do I check trading account deposit status?

You can check the live progress of your deposit funds into your trading account at any time in the VT Markets Client Portal under Funds > Transaction History > Deposits. Depending on the payment stage and gateway confirmation, your transaction will show as Processing, Successful, or Failed.

What does each deposit status mean

Each status reflects a specific stage of payment processing and reconciliation:

  • Processing: Your deposit request has been submitted and is currently being confirmed by the payment gateway or reviewed by our internal payments team.
  • Failed: The transaction was not completed, or no funds were credited to VT Markets' side within 3 hours.
  • Successful: Your payment has cleared, and the funds have been credited to your trading account. 

Steps to check your deposit status

Follow these steps to view your recent trading account deposit records and real-time status:

  • Via Client Portal

  1. Log in to the VT Markets Client Portal using your registered email address and password.

  2. Select Funds from the left-hand navigation menu, then click Transaction History.

  3. Open the Deposits tab to review your transaction date, amount, payment method, and current status.

  • Via VT Markets App

    1. Open the VT Markets App and tap Assets in the bottom right corner of the navigation bar.

    2. On the Assets overview page, tap the document/clock icon located on the right side across from "Total Value".

    3. In the pop-up menu at the bottom, choose your account type (Contract or Copy).

    4. Under the Funding Requests tab, you can view your deposit history and track its current status (e.g., Processing).

Need more help?

If funds were deducted from your payment source for and the status shows Processing more than 1 hour, contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:

  1. Full registered legal name and email address

  2. MT4 or MT5 trading account number

  3. Deposit method, exact amount, currency, and the status shown in the Client Portal

  4. Transaction Hash (TXID) in plain text and a screenshot (for cryptocurrency transfers)

  5. Official payment receipt or bank transfer proof clearly showing the payer's full name, recipient details, date and timestamp, amount, and transaction reference ID

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