If your MT4 or MT5 terminal displays a "No connection" message, follow the steps below to restore your connection to the trading server.
- 1. Check your internet connection. Make sure your internet connection is stable and working. Try opening a website in your browser to confirm.
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2. Rescan the servers. In the MT4/MT5 terminal, left-click on the "No connection" message in the bottom-right corner of the screen and select Network Rescan. Wait a few moments for the terminal to reconnect.
- Re-login to your trading account. If rescanning does not resolve the issue, go to the terminal's main menu and log in to your trading account again using your credentials
If the steps above do not resolve the issue, contact our Customer Support team via Live Chat on our website or by email at info@vtmarkets.com. Please include your trading account number and a description of the error so our team can assist you promptly.