If your assigned trading server does not appear in the default dropdown list when logging in to MetaTrader 4 or MetaTrader 5, you can manually update the server directory using the steps below:
On Desktop
- 1. Open Account Setup: From the top navigation menu, click File > Open an Account.
- 2. Search & Scan for Servers: In the search bar at the bottom of the broker list, type VT Markets (or our broker name, such as
VT Markets (Pty) Ltd), then click Scan. - 3. Refresh Server List: Wait a few seconds for the network scan to complete and the server list to update, then click Cancel to close the setup window.
- 4. Log In to Your Account: Go back to File > Log In to Trade Account. Click the Server dropdown menu; your server will now appear in the list. Enter your account login and password to connect.
On Mobile (iOS / Android App)
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Option 1: Search Broker Directory:
- Open the MT4/5 mobile app and go to Settings (iOS) or the sidebar menu (Android) > select Manage accounts / New Account (or tap the + icon).
- Select Login to an existing account.
- In the search bar labeled Enter company or server name, type VT Markets.
- Select your exact assigned server (e.g.,
VTMarkets-Live,VTMarkets-Live 2,VTMarkets-Demo) from the search results. -
Enter your trading account number and password to log in.
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Option 2: Clear Cache Data:
- Open the MT4/5 app and tap the Settings tab.
- Select Storage (or Data & Storage).
- Tap Clear all cache to remove cached network files, restart the app, and search for the server again.
- Option 3: Reinstall the App: If the server still does not show up after clearing the cache, delete the MT4/5 app from your device, reinstall it directly from the App Store (iOS) or Google Play Store (Android), and repeat the search steps above.
If you have any trading account login issues, please contact online customer support or email info@vtmarkets.com.