While internal transfers between trading accounts under the same profile are typically processed and credited instantly, certain real-time account parameters, server schedules, or other factors may delay due to system execution.

If your internal transfer is pending/submitting, or has been rejected, it is generally due to one of the following reasons:

1. Risk Management (For Trading Accounts with Open Trades):
To protect your trading portfolios from market volatility and margin calls during capital migration, the system will not allow you to make an internal transfer if you have a position.

2. Operational & Platform System Constraints:
Different Trading Account Base Currencies: If you are attempting to transfer funds between accounts denominated in different currencies (e.g., transferring from a USD trading account to a EUR trading account), the system is unable to process your application.

If your internal transfer remains pending beyond 30 minutes during standard business hours and you require immediate investigation, please feel free to reach out to our 24/7 live support team or email us directly at info@vtmarkets.com.