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Can I Reopen an Archived Trading Account with VT Markets, and Why Was It Archived?

Archived trading accounts cannot be reactivated or reopened under any circumstances. To optimize server performance and terminal execution speeds, VT Markets automatically archives dormant accounts that meet specific inactivity and balance criteria; clients wishing to continue trading can immediately open a new live account directly in the Client Portal.

Automatic Archiving Conditions for Live Trading Accounts

  • Discontinuing an Individual Account: Clients wishing to stop using a specific trading account must close all open positions, cancel pending orders, withdraw the remaining balance, and cease trading activity.

  • MT4 Trading Accounts: Inactive for 90 or more consecutive days (no logins, trades, deposits, or withdrawals), account balance below 10 units of the base currency (e.g., less than 10 USD, 10 EUR, or 10 GBP), and no open positions or pending orders.

  • MT5 Trading Accounts: Inactive for 90 or more consecutive days, account balance equal to or less than 0 in the account currency, and no open positions or pending orders.

  • MT5 Cent (USC) Accounts: Inactive for 90 or more consecutive days, account balance below 100 USC, and no open positions or pending orders.

  • Copy Trading Accounts: Inactive for 90 or more consecutive days (no trades, deposits, withdrawals, or active copy orders), balance below 10 USD, and no open positions or pending orders.

  • Archived Account Restrictions: Once archived, an account cannot be used for trading or reactivated. Clients requiring a trading account in the future can open a new one directly in the Client Portal.

 

Archived Account Policy and Terminal Restrictions

  • Status Transition: Once archived by the system, the account label automatically changes from "Active" to "Inactive" in your client portal dashboard.

  • Terminal Login Restrictions: Clients cannot log in to MT4 or MT5 trading terminals or place orders using the credentials of an archived account.

  • Irreversible Deactivation: Archived accounts cannot be restarted, restored, or funded.

 

Verifying Trading Account Status in the Client Portal

  1. 1. Log in to the VT Markets Client Portal using your registered email address and password.

  2. 2. Navigate to Account > Live Account in the navigation menu.

  3. 3. Set the account status filter dropdown to Inactive.

  4. 4. Review your listed accounts; if your account number appears under this section, it has been permanently archived.

 

Steps to Open an Additional Live Trading Account

  1. 1.Log in to your VT Markets Client Portal.

  2. 2. Navigate to Account from the left-hand menu.

  3. 3. Click Open Account to configure your platform, currency, and account specifications, and immediately receive new trading credentials.

     

Need More Help?

  • If you have questions regarding an archived account,, contact our Customer Support team via Live Chat on our website or email info@vtmarkets.com with the following details:

    1. 1. Registered email address 

    2. 2. Affected trading account number and platform (MT4, MT5, or Copy Trading)

    3. 3. Screenshot of the issue or details of your request

 

 

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