Being logged in with a read-only investor password, market timing, or account configuration limits can prevent trade execution. Common reasons include:
- Symbol Suffix Not Selected: Trading suffix-free reference symbols will fail; ensure you select the tradable instrument matching your account tier (e.g.,
-STD,-ECN, or-VIP). The symbol is hidden or not actively enabled in your Market Watch window. Right-click the Market Watch area and select Show All to display active products. - Investor Password Used: Logging in with an investor (read-only) password rather than your master trading password prevents order placement.
- PAMM Investor Account: Investor sub-accounts under PAMM structures are managed centrally by the money manager and cannot execute manual trades independently.
- Market Closed: Attempting to trade outside standard market trading hours, over weekends, or during public market holidays.
- Identity Verification (POI) not verified: Your account (POI) verification is incomplete or under review.
- Insufficient Margin: Your account balance or free margin is too low to cover the required initial margin for the requested lot size.
If the issue persists after reviewing these points, take a screenshot or video of your full screen and email it to
info@vtmarkets.com for assistance.