Trading accounts are automatically archived (shown as inactive) by the system when they remain inactive and meet specific balance thresholds to optimize server performance:
- Archive Conditions by Account Type:
- MT4 Trading Accounts: No login or trading activity for 90 consecutive days, and account balance is ≤ 5 USD or equivalent
- MT5 Trading Accounts: No login or trading activity for 90 consecutive days, and account balance is ≤ 1 USD or equivalent
- MT5 Cent Accounts: No trading activity, deposits, or withdrawals for 5 consecutive days; account balance is ≤ 100 USC and account credit ≤ 0 USC.
- Copy Trading Accounts: No open positions, balance, transactions (deposit/withdrawal), or login/trading activity for 7 consecutive days. Once these criteria are met, contact
info@vtmarkets.comto request manual archiving.
If you encounter any issues regarding archived accounts or opening a new trading account, please contact online customer support or email info@vtmarkets.com.