If you suspect unauthorized activity in your VT Markets trading account, please follow these steps immediately to investigate and secure your account:`
1. Troubleshoot Potential Technical Causes:
Before concluding that your account has been compromised, verify if the activity was triggered by automated settings:
- Check Expert Advisors (EAs): Review if you have any EAs active. These tools are programmed to automatically open or close positions based on specific market conditions.
- Review Account Stop-outs: Check your trading history for stop-outs. These occur automatically if your margin level falls below the required threshold or if there is an insufficient account balance to maintain open positions.
- Verify Copy Trading/PAMM Activity: If you are using copy trading services or are part of a MAM/PAMM system, trades may be executed automatically by the strategy provider.
2. Take Immediate Action to Secure Your Account
If the activity cannot be explained by the factors above, please perform the following security measures immediately:
- Update All Key Passwords: Create strong, unique passwords (using a mix of uppercase, lowercase, numbers, and symbols) for the following:
- Trading Platform Passwords: Your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) master passwords.
- Client Portal Password: Your login for the VT Markets dashboard.
- Updated your Email address: The email address associated with your trading account is often the primary target for unauthorized access.
- Notify Customer Support: Contact the VT Markets Support Team as soon as possible to report the suspected compromise.
- Enhance Your Defensive Security: Enable Two-Factor Authentication (2FA): Activate an authenticator code (such as Google Authenticator) within your Client Portal. This adds a vital second layer of protection beyond just your password.
⚠️ Security Reminder
Your login credentials are managed and maintained solely by you. VT Markets does not have access to your passwords and will never ask you to disclose them. Always keep your credentials confidential and never share them with third parties.