If you notice trades or changes you don't recognize, first check whether they were triggered by automated settings on your account. If they weren't, secure your account right away by changing your passwords and enabling Two-Factor Authentication (2FA).

Check for automated activity first

Many unexpected trades are caused by tools or rules that run without manual input. Before assuming your account has been compromised, review the following:

• Expert Advisors (EAs): Check whether any EAs are active on your MT4 or MT5 terminal. EAs open and close positions automatically based on their programmed conditions, so trades may appear even when you weren't actively trading.
• Stop-outs: Look through your trading history for stop-outs. Positions are closed automatically when your margin level falls below the required threshold or your balance can no longer support your open positions.
• Copy Trading or PAMM: If you follow a strategy provider through copy trading or participate in a PAMM account, trades may be executed on your behalf by that provider.

If one of these explains the activity, no further security action is needed, though you may want to adjust or disable the relevant setting.

Secure your account if the activity is unexplained

If none of the above accounts for what you're seeing, take these steps immediately:

1. 1. Change your MT4 or MT5 master password.
2. 2. Change your Client Portal password.
3. 3. Change the password for the email address linked to your VT Markets account, since email is often the first point of unauthorized access.
4. 4. Enable 2FA in the Client Portal using an authenticator app such as Google Authenticator. Once enabled, a verification code is required in addition to your password each time you log in.

For each password, use a strong, unique combination of uppercase and lowercase letters, numbers, and symbols, and avoid reusing passwords from other services.

Your login credentials are managed solely by you. VT Markets does not have access to your passwords and will never ask you to share them, so keep them confidential and never disclose them to anyone.

Need more help?

If you need further assistance, please contact our Live Chat team or email us at info@vtmarkets.com with more details, and provide the following information:

1. 1. Your trading account number
2. 2. A description of the activity you don't recognize, including the approximate date and time
3. 3. Any relevant order or ticket numbers from your trading history