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How do I complete face verification (Proof of Face)?

Proof of Face (POF) verification is an automated security measure used by VT Markets to protect your funds; it helps confirm that you are the registered account holder and protects against unauthorized access.
 
You may be prompted to complete it for a particular feature, payment method, or binding Two-Factor Authentication (2FA) from a new location. Where the option is available, you can also start it yourself through the Client Portal or VT Markets App without waiting for a prompt.

Why and when is POF verification required

You will be prompted to complete POF verification if your account triggers one of the following conditions:

  • You log in to a funded account from an unfamiliar IP address or location and bind Two-Factor Authentication (2FA) for the first time.

  • Your registered country of residence or selected deposit method requires additional security screening before processing a transaction.

What do you need before starting POF verification

To pass the automated facial recognition check smoothly, your profile must already have verified identity records on file, and your physical environment must allow clear biometric capture:

  • Ensure you have completed Proof of Identity (POI) verification.

  • Use a device with a working camera.

  • Choose a well-lit location, avoiding strong backlighting or shadows.

  • Make sure your entire face is clearly visible by removing hats, glasses, and face coverings.

  • Grant camera access when prompted and follow the on-screen instructions to complete the liveness check.

Steps to complete POF verification

Refer to the steps below to complete POF verification in the client portal or VT Markets App

  • Via Client Portal
  1. Log in to your VT Markets Client Portal.
  2. Navigate to Profile and select Verification.
  3. Click on the "Plus" tab on the verification page.
  4. Locate Face Verification and click the "Verify Now" button to begin.

  • Via VT Markets App
  1. Launch the VT Markets App and tap Home in the bottom-left corner.

  2. Tap the Menu icon (grid icon) in the top-left corner of the screen.

  3. Select Security from the navigation list.

  4. Tap Face Verfication.

  5. Follow the on-screen prompts to complete Face verification.

Need more help?

If you cannot complete the automated facial scan or encounter a persistent system error, contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:

  1. Full registered legal name

  2. Registered email address

  3. Date of birth (YYYY/MM/DD)

  4. A clear selfie of you holding the front of your government-issued ID (with your face and all ID details clearly visible)

  5. A screenshot showing the verification prompt or error message displayed on screen

 

 

 

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