VT Markets enforces a strict single-profile policy per client. Live profiles cannot be permanently deleted to open a new registration, and any duplicate registration submitted under the same identity details will be automatically declined during verification. If your application was rejected for duplication, you must continue using your original account or update your registered email address instead of submitting a new application.

• VT Markets Duplicate Registration & Account Deletion Policy

  • • Single Profile Policy: Each individual client is permitted to maintain only one profile with VT Markets Client Portal linked to one unique registered email address.

  • • No Deletion & Re-registration: Accounts cannot be deleted to start a fresh registration. If your personal identity details (Proof of Identity) match an existing account in the system, any new application will be rejected by the internal team, and trading permissions will not be activated on the duplicate profile.

  • • Mandatory Use of Original Profile: If an application is rejected for duplication, the duplicate profile cannot be used. You must retain and operate your originally registered account.

• How to Resolve Duplicate Account Rejections or Lost Access

  • • Email Replacement Rule: If your original account was registered under an old email address (e.g., old-email@gmail.com) and you wish to use a new one (e.g., new-email@gmail.com), you must request an email address replacement for your original profile rather than submitting a brand-new registration.

  • • Self-Service Email Update: If you still have login access to your original account, log in to the Client Portal and update your registered email address directly under your profile security settings.

  • • Assisted Profile Recovery: If you have lost access to your previously registered email inbox or cannot sign in to your original account, you must request an email modification through Customer Support to restore your original profile.

• Troubleshooting & Common Inquiries

  1. 1. Why was my new application rejected immediately?

     • • The internal team cross-references full legal names, dates of birth, and identity documentation across our database. Duplicate entries trigger an automatic rejection to maintain regulatory standards and account integrity across your registered region.

  2. 2. Can I open multiple trading accounts under my original profile?

     • • Yes. While you cannot create multiple profiles or multiple Client Portal logins, you can open and operate multiple live MT4/MT5 trading accounts (both Standard STP and RAW ECN) under your existing profile inside the Client Portal.

  3. 3. What happens to my deposit if I sent funds to a duplicate account?

     • • If funds were deposited into an unverified duplicate account, contact Customer Support immediately with your transaction receipt.

• Need More Help?

  • If you cannot access your originally registered account and require an email update or profile recovery, send an email to info@vtmarkets.com from an inbox you currently have access to, containing the following details:

    1. 1. Full legal name

    2. 2. Previously registered email address

    3. 3. New email address you wish to bind to the profile

    4. 4. Reason for the request (e.g., duplicate registration or lost access to previous inbox)

    5. 5. A clear selfie holding your valid Proof of Identity document (passport or national ID card) next to your face for review by the internal team