VT Markets does not provide a manual close button for individual MT4/MT5 trading accounts or copy trading accounts. Inactive individual trading accounts that satisfy specific inactivity and balance thresholds are automatically archived by the system. To permanently close an entire profile—including access to the VT Markets Client Portal and all associated trading accounts—clients must submit a formal termination request via email.

• Automatic archiving criteria for individual trading accounts

  • • General preparation: To discontinue using a specific trading account, you must close all open positions, cancel all pending orders, withdraw any remaining funds, and cease all account activity.

  • • MT4 trading accounts: Must be inactive for 90 or more consecutive days (no logins, trades, deposits, or withdrawals), maintain a balance below 10 units of the base currency (e.g., less than 10 USD, 10 EUR, or 10 GBP), and have zero open positions or pending orders.

  • • MT5 trading accounts: Must be inactive for 90 or more consecutive days, maintain an account balance equal to or less than 0 in the account currency, and have zero open positions or pending orders.

  • • MT5 Cent (USC) trading accounts: Must be inactive for 90 or more consecutive days, maintain an account balance below 100 USC, and have zero open positions or pending orders.

  • • Copy trading accounts: Must be inactive for 90 or more consecutive days (no trades, deposits, withdrawals, or active copy relationships), maintain an account balance below 10 USD, and have zero open positions or pending orders.

  • • Status of archived accounts: Once archived, a trading account cannot be reopened or reactivated. If you require an active trading account later, you can open a new one directly inside the Client Portal.

• How to permanently terminate an entire VT Markets profile

  1. 1. Close all market activity: Fully close all active trades and cancel all pending orders across every linked MT4/MT5 and copy trading account.

  2. 2. Withdraw remaining funds: Submit withdrawal requests to empty the account balances and wallet funds completely.

  3. 3. Submit formal termination request: Send an email from your registered email address to info@vtmarkets.com requesting permanent profile termination.

  4. 4. Irreversible termination policy: Permanently terminating a profile revokes all access to the Client Portal and closes all linked accounts. Once finalized by the internal team, you will not be permitted to register a new account or create a new profile with VT Markets using the same identity details in the future.

• Troubleshooting and status checks

  1. 1. Why has an inactive trading account not been archived?

     • • Confirm in your MT4 or MT5 terminal that all pending orders and trailing stops are fully canceled.

     • • Verify that the account balance and inactive duration meet the exact threshold requirements for that account type. 

• Need more help?

  • If you require assistance with withdrawing remaining balances, verifying archiving eligibility, or checking profile termination progress, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following details:

    1. 1. Registered email address

    2. 2. Trading account number(s) involved

    3. 3. Specific inquiry details (e.g., balance withdrawal assistance, archiving status, or formal profile termination request)