VT Markets requires clients to complete account verification by submitting a Proof of Identity (POI) to activate live trading functionality and a Proof of Address (POA) to unlock fund withdrawal permissions. Once uploaded, verification files are typically reviewed by the internal team within 3 business hours; if a document does not satisfy standard criteria, an automated email notification detailing the specific reason for rejection is issued.

• Accepted documents and criteria for proof of identity (POI)

  • • Accepted document types: A valid, government-issued passport (showing both the photo and signature pages), national ID card (front and back), or driver's license (front and back).

  • • Mandatory visible details: The uploaded file must clearly display your full legal name, clear photograph, date of birth, document issue date, and expiration date.

  • • Format and quality standards: Submissions must be original, high-resolution color captures or official digital scans with all four corners visible. Hard copies, black-and-white photocopies, screen captures, blurry images, and reflective glare are strictly rejected.

• Accepted documents and criteria for proof of address (POA)

  • • Accepted document types: Utility bills (electricity, water, gas, or fixed broadband/landline internet), bank or credit card statements from recognized financial institutions, local tax assessments or municipal notices, government citizenship certificates containing a residential address, or official residency certificates bearing a government stamp.

  • • Secondary photo ID as POA: In eligible countries, a secondary government-issued photo ID (such as a driver's license or national ID) displaying your residential address can be accepted. The same document cannot be used simultaneously as both POI and POA.

  • • Validity and issuance window: The document must be officially issued within the last 6 months (or within the last 3 months for specific banking statements) and clearly indicate your full legal name, issue date, and full residential address.

  • • Address restrictions: Only physical residential street addresses are accepted; P.O. Box addresses are strictly prohibited.

  • • Format and quality standards: Documents must be original full-color digital PDFs or high-clarity photographs with all four corners intact. Handwritten notes, black-and-white printouts, and cropped edges are not accepted.

• Self-diagnosis checklist for rejected verification documents

  • • Data mismatch: The legal name, residential address, or date of birth on the uploaded file does not match your registered profile details.

  • • Expired validity: The identity document is expired, or the proof of address document exceeds the acceptable issuance timeframe.

  • • Missing document sides: Two-sided identification cards (national IDs, driver's licenses, or residency permits) were uploaded without the back side.

  • • Low resolution or obscured borders: The image is blurry, cropped, has excessive flash glare concealing text, or fails to show all four corners.

  • • Screenshots and photocopies: Digital phone screenshots or physical black-and-white printout scans result in immediate system rejection.

  • • Duplicate profile registration: VT Markets permits only one profile per individual; identity documents already associated with an existing profile cannot be approved for a duplicate account.

  • • Restricted registered region: Account verification cannot be approved if the applicant resides in an unsupported or restricted country under operating policies.

• How to upload verification documents in the Client Portal

  1. 1. Sign in to the VT Markets Client Portal using your registered email and password.

  2. 2. Navigate to Profile on the left-hand navigation menu and select My Profile > Verification.

  3. 3. Locate Level 2 (Identity Verification) or Level 3 (Residency Address Verification) and click Verify Now.

  4. 4. Upload your full-color POI and POA documents following the file specifications and confirm submission.

  5. 5. The internal team will review your submission within 3 business hours, and an email confirmation will be delivered once approved.

• Troubleshooting and common inquiries

  1. 1. Can I deposit funds before submitting POI and POA?

     • • Initial deposits may be initiated once email registration is complete, but trading execution remains locked in read-only mode until POI is approved, and withdrawal channels remain strictly locked until POA is approved.

  2. 2. Why has verification taken longer than 3 business hours?

     • • Turnarounds may extend during non-business hours, market holidays, or when uploaded documents require elevated inspection by the internal team due to glare or border cropping.

  3. Can I use my mobile phone camera to submit documents?

     • • Yes, provided the photo is taken directly of the original physical document in bright, glare-free lighting with all four corners visible.

• Need more help?

  • If your documents continue to be rejected, you need guidance on acceptable regional documentation, or your review exceeds 3 business hours, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following details:

    1. 1. Registered full legal name and email address

    2. 2. Specific type of document submitted (e.g., passport, national ID, electricity bill)

    3. 3. Current verification status displayed in the VT Markets Client Portal

    4. 4. Screenshot of any rejection notice or error prompt encountered