VT Markets does not offer manual closure for individual MT4/MT5 trading accounts or copy trading accounts; inactive trading accounts meeting specific balance thresholds are automatically archived by the system
To permanently close an entire VT Markets profile, including Client Portal access and all linked accounts, clients must submit a formal termination request via email.
Automatic Archiving Conditions for Live Trading Accounts
Discontinuing an Individual Account: Clients wishing to stop using a specific trading account must close all open positions, cancel pending orders, withdraw the remaining balance, and cease trading activity.
MT4 Trading Accounts: Inactive for 90 or more consecutive days (no logins, trades, deposits, or withdrawals), account balance below 10 units of the base currency (e.g., less than 10 USD, 10 EUR, or 10 GBP), and no open positions or pending orders.
MT5 Trading Accounts: Inactive for 90 or more consecutive days, account balance equal to or less than 0 in the account currency, and no open positions or pending orders.
MT5 Cent (USC) Accounts: Inactive for 90 or more consecutive days, account balance below 100 USC, and no open positions or pending orders.
Copy Trading Accounts: Inactive for 90 or more consecutive days (no trades, deposits, withdrawals, or active copy orders), balance below 10 USD, and no open positions or pending orders.
Archived Account Restrictions: Once archived, an account cannot be used for trading or reactivated. Clients requiring a trading account in the future can open a new one directly in the Client Portal.
Permanent Profile Termination Steps
1. Close all active trades and pending orders across all accounts, and fully withdraw any remaining balance.
2. Send a formal termination request from your registered email address to info@vtmarkets.com.
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Permanent Closure Policy: Once your profile is permanently closed, all portal access and associated accounts are terminated, and you will not be permitted to register a new account with VT Markets using the same identity details in the future.
Trading Account Archiving and Closure Troubleshooting
Verify Archiving Criteria: If a trading account remains active, check the MT4/5 terminal to confirm that all pending orders have been canceled and that the remaining equity satisfies our automatic archiving criteria.
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Withdrawal Completion Check: Ensure that any pending withdrawal requests have been fully processed and cleared before submitting a formal closure request.
Need More Help?
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If you need assistance withdrawing remaining funds, checking whether an account qualifies for automatic archiving, or following up on a profile termination request, contact our Support Team via Live Chat or email info@vtmarkets.com with the following details:
1. Registered email address
2. Trading account number(s) involved
3. Specific request details (e.g., balance withdrawal inquiry, archiving eligibility check, or profile termination status)