If you encounter an "Invalid Account" or "Authorization Failed" error when logging in to your trading platform (MT4/MT5), it usually indicates incorrect login credentials, an improper server selection, or an expired demo account. Please refer to your email to verify your login details and follow the steps below:
- Verify Credentials from Email: Double-check your account number, trading password, and server name directly from the account opening email.
- Select the Correct Server: Ensure you select the exact server assigned to your account (e.g., VTMarkets-Live 2 is different from VTMarkets-Live).
- Manual Password Entry: Type your password manually instead of copying and pasting, which can accidentally include extra spaces.
- Check Demo Account Expiry: If you are using a demo account, it may have expired due to inactivity, and a new demo account can be created via the Client Portal.
If you have verified your details but continuous login attempts still fail, please refer to this article for changing your trading account password, or contact customer service or email info@vtmarkets.com for further assistance.