When you need to withdraw funds using a specific method such as wire transfer, you must complete additional POI and POA (Advanced) verification. This verification requirement differs from standard Proof of Identity (POI) and Proof of Address (POA) requirements. Please refer to the list below for the specific requirements.
Advance Proof of Identity (POI) requirements:
To complete Advance Proof of Identity (Advance POI) verification, please provide a valid government-issued photo ID that clearly displays your name, photo, date of birth, issue date, and expiry date.
Available options vary by country; please refer to the system displayed in the client portal. We recommend submitting documents in the following order of priority:
- Passport (photo page and signature page): Recommended for faster, smoother verification.
- Resident Identity Card (Front and Back): Please note that identity cards from some countries may not be available.
If your verification fails after submitting a Resident Identity Card, please resubmit using your passport instead.
Proof of Address (POA) requirements:
Your primary POA document must be a bank statement issued within the last 3 months, in multi-colour, that clearly displays your full name, issue date, and residential address (PO Box addresses are not accepted).
If your bank statement does not include your residential address, you will need to submit an additional document that shows your address. Accepted supplementary documents include:
- bank statement+ Utility bill (gas, electricity, water, or phone)
- bank statement + Government-issued tax document
- bank statement + Certificate of citizenship
- bank statement + Proof of residency (bearing official stamps)
If you are unsure whether your documents meet the requirements for advanced verification, contact our Customer Support team via Live Chat on our website or by email at info@vtmarkets.com. Please include your trading account number so our team can assist you.