If you've withdrawn funds to a card linked to a permanently closed bank account, the outcome depends on your bank's process:
- If the withdrawal status shows as completed, contact your bank directly to ask if the funds can still be received or redirected. Each bank handles this differently.
- If the bank account is no longer available to receive funds, the bank or card issuer will typically return the funds to VT Markets. This refund process usually takes around 7 business days after the bank initiates the return. Contact your bank to confirm the status.
Once the returned funds are credited back to your VT Markets account, you can withdraw again using a different method. To avoid this in the future, archive the closed card in your Client Portal so it is no longer available as a withdrawal option.
Need More Help?
If you're unsure about the status of your refund, contact Customer Support or email info@vtmarkets.com and provide:
- 1. Your registered email address
- 2. Your trading account number
- 3. The withdrawal amount and date
- Any confirmation or reference from your bank